In early January, the ten-year contract agreement between Ticketmaster and Live Nation expired, now allowing the concert promoter to enter the ticketing business. During the initiation of its in-house ticketing service, Live Nation CEO of global music, Jason Garner, said, “Anytime you have a major rollout, you hold your breath and hope there are no major glitches. We went live over the [holiday] break and I didn’t hear one complaint from anybody about the system.”

Less than a month into the new venture, though, Live Nation has encountered its first major glitch, and the web is teeming with complaints. On Friday, tickets went on sale for Phish’s first tour in almost five years. By the end of the day, the jam band had sold out all eleven shows for their summer tour, which starts on June 4 at Jones Beach Theater on Long Island. Unfortunately, with the high-demand for tickets, Live Nation’s ticketing system was unable to handle the strain. Many fans encountered error messages during the checkout process while other customers were unable to access the webpage at all.

While Live Nation has yet to comment on this embarrassing glitch, Phish fans have taken to the web with their frustration, with some even surprisingly calling for a return to Ticketmaster.